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Refund Policy

Effective Date: 3/15/2025

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At Colorado Fresh Start, we are committed to delivering professional, competent, and compassionate service to every client. Your trust means everything to us, and we stand behind the quality of our work.

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Our Service Guarantee

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We guarantee that:

  • You will receive competent representation by a qualified bankruptcy specialist.

  • We will follow through on every step of the bankruptcy preparation and filing process as outlined in your service agreement.

  • We will treat every client with respect, professionalism, and care.

If at any point you believe we have not upheld this standard, we want to hear from you.

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Refund Eligibility

While service fees are generally non-refundable due to the time and resources involved in preparation and legal services, we may offer a partial or full refund under the following circumstances:

  • We fail to deliver the agreed-upon services as outlined in your engagement or intake documents.

  • You cancel your service prior to any substantive work being completed.

  • There is a documented failure to provide competent assistance or follow-through.

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All refund requests will be reviewed on a case-by-case basis and must be submitted in writing to info@coloradofreshstart.com within 14 days of your initial service start or identified service concern.

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Non-Refundable Items

  • Completed document preparation work

  • Filing fees paid to the court or other third parties

  • Time already spent in consultation or case handling

  • Administrative fees or merchant processing charges

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Resolution Commitment

We are committed to resolving client concerns fairly and promptly. If a refund is not granted, we will work with you to find a reasonable resolution, which may include:

  • Correcting issues at no additional cost

  • Providing additional support or guidance

  • Offering a credit toward future services if appropriate

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Contact Us

If you have any questions or would like to request a refund, please contact us at:

Colorado Fresh Start
Email: info@coloradofreshstart.com
Phone: ‪(720) 743-2195‬

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